Privacy Policy

This Privacy Policy explains how City Explorer handles personal data in connection with its website, booking requests, and guided nature walks and local day excursions. It applies to information processed for arranging tours, managing inquiries, and operating the site.

Effective Date As stated in policy

Scope All users of our services

Questions Contact

Data We Collect

We may collect identification and contact details, booking and payment information, tour preferences, fitness or route suitability details you choose to provide, communication records, and limited technical data such as device and usage information. We also process information needed to confirm meeting arrangements, assess weather or access conditions, and manage participation in guided excursions.

The categories collected depend on booking, inquiry, and tour participation activities.

How We Collect Data

We receive personal data when you submit a booking request, contact us by email or phone, complete forms on our website, or communicate with us about an excursion. We also collect data generated through website use, payment processing, and operational records created while arranging or delivering a tour.

Information comes from direct submissions, service use, and routine technical collection.

Cookies We Use

Our site may use essential cookies to support navigation and security, functional cookies to remember basic settings, and analytics cookies to understand general site use. Cookie data is used in a limited way to maintain service quality, improve page performance, and support booking-related functions.

We use only standard cookies needed for operation, measurement, and preference handling.

Cookie Controls

You can manage cookies through your browser controls and, where available, through site settings. Blocking or deleting cookies may affect form submission, preference storage, and basic site performance. We do not rely on cookies to collect sensitive information for unrelated purposes.

Browser settings may limit cookies, but some site functions may not work as intended.

User Rights

Your Rights

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, or deletion where we are not required to keep it. You may also object to certain processing or ask us to limit use in appropriate circumstances.

Available rights depend on the nature of the data and the applicable legal basis.

Requests

How to Make a Request

To make a privacy request, use the contact details in this policy and describe the data or issue involved. We may ask for information needed to confirm your identity and to locate the relevant records before responding.

We may need information to verify identity before acting on a request.

Data Retention

We retain personal data for the period needed to manage bookings, respond to inquiries, complete tours, maintain business records, and meet legal, tax, or accounting obligations. When data is no longer required, we delete it, anonymize it, or restrict it so it is kept only where necessary.

We keep data only for as long as needed for the stated purpose or legal recordkeeping.

Policy Updates

Policy Changes

When we update this policy, we will post the revised version on our website and change the effective date where appropriate. If a change materially affects how we handle personal data, we may provide additional notice through a reasonable communication channel.

We may revise this policy to reflect operational, legal, or technical changes.

Privacy email

[email protected]

Privacy phone

+65 8194 1347

Mailing address

253, Upp East Coast Rd, Singapore, SG

Privacy contact

Use the listed contact channels for questions about this policy or your personal data.

01 · Purpose

How We Use Data

We use personal data to respond to inquiries, assess booking suitability, confirm meeting and return arrangements, process payments, communicate about tour logistics, manage weather or route changes, maintain records, improve site performance, and comply with legal obligations. We may also use limited technical data to secure the website and understand how visitors use it.

We process data only for purposes connected to the website and tour services.

02 · Sharing

Service Providers and Partners

We may share personal data with service providers that support website hosting, communications, payment processing, analytics, and administrative functions. Where a third party assists with a booking or excursion, we share only the information reasonably needed to carry out that service and require appropriate confidentiality and data handling safeguards.

Operational partners receive only the information needed for their role.

03 · Legal basis

Legal Disclosures

We may disclose personal data where necessary to comply with law, respond to lawful requests, protect our rights, investigate misuse, or address safety and security concerns. We may also share information in connection with payment processing, accounting, or recordkeeping obligations.

Disclosure may be required for compliance, safety, or dispute handling.